Refund policy

We offer the option to return items within 14 days of delivery. Items must be unworn and unused, and must include original tags and packaging. Proof of purchase is required.

To initiate a return, please contact us at support@mypalestine.shop before sending any item back. Since our products are made to order, you will receive return instructions and the appropriate return address only after your request has been reviewed. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If your return is accepted, we will send you return instructions and the address to which the package should be sent. For returns due to personal preference (e.g., not liking the item, wrong size, or color preference), the customer bears the cost of return shipping. Items sent back without prior contact may not be accepted.

If you have any questions regarding returns, please feel free to contact us at support@mypalestine.shop.

Damages and Issues
Please inspect your order upon delivery and contact us within 30 days if the item is defective or damaged, or if you received the wrong item. We will review the issue and, upon confirmation, offer a replacement or a full refund at no additional cost.

The following items are excluded from returns:

*   Gift cards.

*   Products that have been worn, washed, or damaged by the customer, or are no longer in their original condition.

*   Personalized or custom-made products, unless they are defective or damaged upon delivery.

Exchanges
We do not currently offer direct exchanges. If you would like a different size or color, please contact us beforehand. Once the return is approved, you can either receive a refund or place a new order for the desired item.

14-Day Right of Withdrawal in the European Union

If your order is delivered within the European Union, you have the statutory right to cancel your purchase within 14 days of receiving the goods.

Returned items must be unworn and unused, retain their original tags and packaging, and be accompanied by proof of purchase.

For returns due to personal preference (e.g., not liking the item, wrong size, or color preference), the customer bears the cost of return shipping. If the item is defective or damaged, or if you received the wrong product, we will provide a replacement at no extra cost or issue a full refund.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 10 business days using the original payment method.

Please note that original shipping costs are non-refundable. The customer is responsible for return shipping costs in cases of personal preference (e.g., not liking the item, wrong size, or color preference).

If the return involves a defective, damaged, or incorrect item, we will issue a full refund or provide a free replacement.

If more than 15 business days have passed since your refund was approved, please contact us at support@mypalestine.shop.