Shipping policy

Shipping Policy

Shipping

We process all orders within 1–3 business days after your order has been placed.

Estimated Delivery Times

* Germany: 2–5 business days
* European Union: 5–10 business days
* International: 7–20 business days

Please note that delivery times are estimates and may vary due to shipping carriers, customs, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment.

We offer free shipping on all orders of €50 or more.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Customs and Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us at support@mypalestine.shop. We will work with our shipping and fulfillment partners to find the best possible solution.

Questions

If you have any questions about shipping or your order, please contact us at:

Email: support@mypalestine.shop